Contact Matcha Me

Contact Matcha Me

If there’s something you want to know, there’s a good chance you’ll find the answer right here. Simply browse our most frequently asked questions below, or use the search function using a keyword. If you can’t find an answer to your question, feel free to contact us below.

 

Shipping

When will my order be shipped?

Typically, your order will be despatched in the same day if you place your order before 12PM AEST Monday-Friday.

How long before my order arrives?

Your order should arrive within 2-5 business days for Standard Domestic, 1-2 business days for Express Domestic or 5-10 business days for International Standard.

What shipping carrier do you use?

We typically use Auspost, but we may change carriers at any time without any prior notice.

How can I track my order?

To track your order, sign in to Your Account or check your shipment confirmation email for tracking details. In your account you can see your latest purchase. The ‘Order Status’ will initially be ‘Processing’ after you place your order, but will change to ‘Shipped’ once your order has been dispatched. Once the order status has been changed to 'Shipped', you will be able to follow the tracking for it.

Do you take International Orders?

Yes! Simply put your address in during checkout and select the international shipping option, you will receive your order within 5-10 business days.

 

Returns

What is your Returns Policy?

- Item(s) must be returned within 90 days of purchase (unless the item(s) is/are defective).

- Item(s) must be returned in original condition with original packaging (unless the item(s) is/are defective).

- Item(s) must have all tags and stickers attached.

- Shipping and handling charges are not refundable (unless the item(s) is/are deemed defective by us).

- Refunds will be issued in the same form as your original payment method (Gift Cards will be credited to your account).

- Customers bear the risk of loss for all items shipped to Matcha Me until Matcha Me accepts and receives the delivery from the customer's freight carrier.

You can find more information in our Returns Policy.

How do I return or exchange items that I’ve purchased?

In order to return an item to us for a refund, you should first use the contact form below to find out if you are eligible for a return (you will be required to state your original order number). Any order outside of the 90 day period or an order that is not defective, will not be processed for a refund.

You should then send your goods back to our returns warehouse as per the address emailed to you, ensuring that your original order number is written on the box.

If you were unable to find answers, please feel free to contact us below!


Looking For More Information About Our Matcha?

We have a huge amount of information about our matcha. Click the links below to learn more:

Matcha Me FAQs


Matcha powder is made from premium grade green tea leaves that are shade grown and then carefully picked. The stems are removed and then the leaves are stone ground into a beautiful green powder that is packed full of vitamins, minerals and antioxidants!

Matcha powder is better than the green tea you get in bags because when you use green tea bags, you are only steeping the leaves. Whereas when you drink matcha, you consume the whole tea leaf. This means that you get much more of the health benefits of green tea packed into your matcha drink! It would be comparable to steeping a kale leaf in water and just drinking the leftover broth. We all know that there is more nutritional value in simply eating the whole leaf!

Matcha powder is carefully shade grown, which promotes chlorophyll and amino acid production. This makes matcha amazing for fighting free radicals (culprits of ageing and illness) as well as having many other health benefits. It has 17 times more antioxidants than blueberries, 60 times more than spinach and 137 times more than regular green tea! Matcha me is the definition of a super food!

Quality. We only source the best quality matcha from Japan. This ensures that your matcha is 100% pure, natural and full of the health benefits that you expect from matcha green tea. You can tell our matcha is top quality because of its beautiful vibrant green colour, lovely aroma and lack of lumps in the powder (which can indicate additives).
Price. We offer free shipping on all orders in Australia. We also offer international shipping. Our pricing is extremely competitive for the quality of matcha that we sell. We will not compromise on the quality of our matcha!

At Matcha Me, we only sell premium matcha. Our standard matcha is a premium green tea powder from the Uji region of Kyoto which is known for the best matcha in the world. Our premium organic matcha powder is comes from Kagoshima, which is known for the best organic matcha in the world.

Yes, like most tea, matcha does contain caffeine. However, a cup of matcha contains about half the amount of caffeine than coffee and the effect that is has on the body is delivered differently. The caffeine is absorbed and released more slowly, which means that your energy boost is longer lasting and you don’t get a spike, crash or jitters as is associated with coffee. The high L-theanine content in matcha also increases alpha waves in the brain which create a sense of calm and improved concentration which makes matcha an amazing alternative for coffee!

At Matcha Me we do supply wholesale to cafes and restaurants. If you are interested in purchasing some wholesale matcha, head over to our wholesale page to find out more information. Feel free to shoot us an email with any questions you might have and to discuss your wholesale options!

Making matcha couldn’t be easier. Mix 1-2 teaspoons of matcha with ¼ cup of hot water at about 80 degrees celsius and whisk using a zigzag motion until the matcha becomes frothy and is completely dissolved.

We sure do. We offer free shipping on all purchases over $20 being delivered within Australia and we also offer international shipping.

Matcha boosts your metabolism and it also has lots of catechins, which increase the body’s thermogenesis from 10% up to 43%! This process is what burns the body’s fat. In addition, it also helps improve exercise endurance and recovery,. This will allow you to get more out of your exercise regimen, which will also help you to lose weight.

Some people may find themselves feeling a little sick from matcha, due to its caffeine content. Other people may find it causes a bit of stomach upset if they have a sensitive stomach to begin with. If you still want to enjoy the lovely taste and the health benefits of matcha, you can avoid feeling sick by not drinking too much matcha (make your matcha a little bit weaker) and avoid drinking matcha on an empty stomach first thing in the morning.

Premium matcha like the ones we sell at Matcha Me have a light, naturally sweet vegetal taste which you can make more bold by increasing the amount of matcha you use per serve.

Matcha lasts for up to 18 months. It is best stored in a cool, dark environment such as a refrigerator or a cupboard.

No way! You’d have to drink 10 cups of green tea to get close to having the same nutritional benefits of matcha! This is because when you drink matcha, you consume the whole leaf. You also do not boil matcha in order to steep it, since it’s a powder that dissolves into hot (but not boiling) water, so it retains its nutritional value.

You can purchase our matcha from our website. We stock different grades and sizes to please all budgets and tastes. We even sell organic and culinary matcha, as well as accessories.

Matcha Me matcha comes from the Uji region of Kyoto, Japan - a region famous for producing the best matcha tea in Japan.

Yes, we sell traditional bamboo whisks, traditional bamboo matcha spoons as well as local handmade artisanal matcha bowls. You are sure to make the perfect brew using our Matcha Tea Set that includes a bag of our best selling Organic House Matcha, a whisk and a scoop.

We are based in Melbourne Australia and we source all of our matcha from the Uji region of Kyoto, Japan from a handpicked local farmer. We ship our matcha from Melbourne to all over the world to individuals, as well as wholesale!