Shipping & Returns

 

Shipping

FREE Standard Shipping in AU and NZ

We ship all orders with Australia Post. Free shipping offer is subject to change at any time without prior notice and is valid only for Standard Shipping. All orders are shipped from Melbourne and will be dispatched in the same day if the order is placed before 12PM AEST.

Australia Post Domestic Shipping Timeframes.

Standard - 2-5 working days from dispatch
Express - 1-2 working days from dispatch

 

International Shipping 

FREE International Shipping on orders over $120 

Matcha Me ships our Matcha Powder worldwide. 

Australia Post International Shipping Timeframes.

Australia Post estimates international shipping can be between 5 – 10 business days. Please note that this is a guide only, and does not include any customs processing time upon arrival at the destination.

 

Shipping Costs

Order Value

Freight Service

Fee

Any Standard Shipping FREE
$120 and Below Express Shipping $15
Over $120 Express Shipping FREE
$120 and Below International Standard $15
Over $120 International Standard FREE

 

Returns 

FREE 90 Day Returns

We want you to be completely satisfied with your Matcha Me purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 90 days of purchase, provided the product is in its original saleable condition. 

Please note that any purchases made with gift cards are non refundable. Unless the product is faulty, then you will be issued a credit to your account. In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method (or credit to your account, if a gift card was used).

 

How do I return and/or exchange something?

All purchases can be returned via post. When returning a product, please package the item securely and post to the address below. Ensure that your original order number is written on the package. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be credited to your original payment method. Please note that any purchases made with gift cards are non refundable. Unless the product is faulty, then you will be issued a credit to your account.

 

Returns Address

(All returns must be addressed as per below)

Matcha Me Returns
Order Number: #####(Please write your original order number)
11 Production Drive
Campbellfield
Victoria 3061
Australia